ob Title: Student Success Manager

Term of Employment: August 12, 2024 – April 30, 2025

Salary$16.50 / hour

Expected Hours: Approximately 15 hours per week

Job Summary: The SRC Student Success Manager (SSM) will collaborate closely with the SRC Vice President of Academic Affairs (VPAA). They will work on various academic projects, organize and facilitate academic events alongside the VPAA and the Student Senators, and run the Student Success Centre (SSC) with a focus on student engagement, academic development and EDI (equity, diversity, inclusion) evidence-based practices. The AAM is under the supervision of the Manager of Operations and Services.


  • Must be a degree student, in good academic standing at Bishop’s University, enrolled for the 2024-2025 academic year.
  • Must be in good standing with Campus Security and Vice-Principal of Student Affairs office.
  • Must be available to work from August 12, 2024 – April 30, 2025 (possibility of working remotely for part of August)

Nature of Duties and Responsibilities:

  • Oversee all aspects of the Student Success Centre.
  • Work with the VPAA to plan and carry out academic programming during Orientation Week in the fall and winter
  • Assist in the hiring, orientation and training of all Peer Mentors
  • Ensure Peer Mentors adhere to regulations and mentoring ethics outlined in the Guiding Principles document.
  • Organize and chair meetings with the Peer Mentors on a regular basis to discuss challenges, new initiatives, and progress reports.
  • Supervise peer tutoring and work with the tutoring partners to ensure that Bishop’s students have a positive tutoring experience.
  • Coordinate with other student-led initiatives and other student services across campus to create a holistic resource base for students.
  • Work with faculty and administration to transmit information and communicate academic services to students.
  • Responsible for organizing academic events in collaboration with the SRC academic team.
  • Provide coordination support to the teaching awards committee.
  • Responsible for providing support and assisting in academic events and projects brought forward by the Student Senators and VPAA that will enhance student success.
  • Work in collaboration with the Director of Events to plan and carry out Student Success Week in the fall semester (must be on campus for that week).
  • Collaborate with the Manager of Communications and Marketing and the Social Media Manager to ensure that all academic services are properly advertised
  • Create and contribute to long-lasting and successful academic projects aimed at the development of the university’s academic profile
  • Meet with the Manager of Operations and Services on a weekly basis
  • Fulfill the duties of the Peer Mentors on occasion.
  • Act as a contact for incoming students during August.

Skills Required:

  • Applicants should have strong interpersonal, teamwork and organizational skills as well as proven initiative and ability to work independently.
  • Have an inclusive, open, creative, and innovative mindset
  • Strong oral and written communication skills (French written and verbal communication skills are an asset)
  • Knowledge of the university’s Academic Calendar and administrative structure.
  • Experience in team management and leadership is an asset.
  • Familiarity with emerging trends in educational development and remote collaboration and learning is an asset

Additional Requirements:

Applicants must be willing to place their duties as Student Success Manager above all other non-academic responsibilities.

The SRC is strongly committed to equitable hiring practices; all qualified applicants are strongly encouraged to apply.

Applications will be accepted until Friday, March 15th, at 5 p.m.

To apply please submit a cover letter, a résumé and two references (to be contacted upon interview), by email to srcmos@ubishops.ca

We thank you in advance for your interest in the SRC. Only the most qualified applicants will be contacted for an interview.